Dishonest Bradlows and their insurance - Consumer Complaint for Bradlows - Head Office

A week before the lockdown Bradlows took my couches for repairs and maintenance and the agreement was after they have finished they will deliver them. To date my coaches ares still with brad lows and to my surprise after I went to their branch in Cosmo City , I was told that they won't repair my coaches after almost 4 months in possession of my couches. Why do I pay insurance the? What happened to a warranty