Poor customer service - Consumer Complaint for Bradlows - Head Office

I bought a restonic jasmine queen bed in Polokwane landrosmare store on 31 December 2019. On the 28 January 2020 I went to the store with a picture to show them that the bed is in a bed condition as the wires are coming out and they are hurting me. They said they logged a complain and the supplier will contact me within 2days which has never happened even today. I'm starting to wonder if the complaint was even logged...