Sales guy told me that I will gym free in October and my first debit will go off in November - Consumer Complaint for PLANET FITNESS - HEAD OFFICE



SENDER
Letsebela Bebeza
This guys came to me around August 2020, towards the end of August and wanted me to join the gym. I mean I wanted to join the gym just that finances were not allowing. I specifically told the guy that I will join in November, because I knew my financial state. He pleased me to join in September, at least so that he “gets the sale”and by that time he told me I just need to pay a tag fee of R125.00 only, I repeatedly asked him if he is sure that my first debit order will go off on the 1st November 2020. He said yes. And I signed the contract. Now I am owing R319 at planet fitness because the debit order went off on a day that was not discussed. I then decided to take matters to his manager, which the sales guy gave his manager false information and false recordings. Luckily for me I do have our conversations and recordings, he then went on to block my number from his work phone which is totally unprofessional and unacceptable! After two weeks of dealing with the manager, who told me that he took matter further, and that he will call me on Monday 26 October 2020, he didn’t call, instead he sent somebody else to raid from me the R319! What kind of nonsense is that.

People from planet fitness Parklands (Cape Town) mislead people and what they are doing is fraud! When they sign people we all know that they doing it for sales, but they must not lie to us !! I will not pay this R319 the salesperson will pay it!
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