Delivered merchandise was faulty and requested an exchange - Consumer Complaint for Bradlows - Head Office



SENDER
Lindelwa Dlamini
My name is lindelwa dlamini a daughter of pastor Dlamini, on the 3rd of February my father bought a sienna mk2 3pce bedroom suite and a Sealy Salvador 152cm base set sl. Upon delivery the chest of draw that has a mirror did not fit due to screw holes not on right position. We then requested that it be changed and were told there was no stock left but if stock was available they wud come replace it. Our sales man was Bheki Cele who has been very unpleasant to work with ... my father has since that day called their store non stop to get feed back ... the gentleman has not cared about our issue at all ... we bought the furniture cash at store and ot has not been our first purchase ... I had to drive from Hillcrest to Durban
yesterday to get feed back from this guy... he told me it would be delivered today so I left my contact and he has not contacted us .. I wanted to know if this was the policy of the shop we are very upset about this issue I dont know if this is wat your employees I trained to do.... we have paid full buy are not happy n we're very disappointed...
Comment
COMPLAINT #2632 - Refund / Exchange Issues
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