I bought a Midea microwave online and paid immediately then I realised there was a Russell hobbs microwave on special.An hour later I sent an e mail to cancel the order and I never got feedback. Then on the 30th May I contacted the client care department to explain my situation then I spoke to Moeketsi who promised to institute a refund and cancel the order with the seller before they dispatch the order.It seems that never happened as the ticket was never attended to because I got an sms informing me about my product being shipped to the courier then I phoned the call centre again....the lady said the refund was never instituted and that she will do it and cancel the delivery which she never did.
The microwave was delivered and i phoned again to understand why it was delivered and that I'm still waiting for my refund then the lady told me the other 2 agents did not request the refund and kept me on hold for almost 30 minutes while speaking to the team leader and told me they will collect the microwave then I will get my money back.To date that hasn't happened as I'm still waiting for the microwave to be collected and to be credited my money back.Im really disappointed in how my query has been handled and it seems like they do not even care about what am saying.I have lost trust and faith in Bakro due to the lack of professionalism displayed.Please help me with my refund I will buy the microwave elsewhere.
Name:Lindi Mtshelwane
Order no :2550008
Cell no 060 556 4445/ 083 228 9543
Regards
Angry and disappointed customer