Good day
I want to complain about the service at the mentioned vodashop. On the 7th January we went to report that my daughter's iPhone was stolen in mosselbaai when we where on vacation. The iPhone had insurance that I paid every month at vodacom. I was told that they will claim and come back to me. Two weeks later I phoned and was told they are busy with the claim. After a month I was told that the claim was approved but they do not have the phone in stock. I said any iPhone will do even a 6. She had the 8. As long as she has a phone. Another 2 weeks later I was told the phones are on a backlog. I asked if they cannot give me any other phone. Today I was told that they have all the papers and I can come get the phone. I drove from kroonstad and waited for more than an hour while they got the paperwork. The manager came to me to tell me that they cannot give me the phone because it must be cleared or something. I was so angry at that time that I told them their service is pathetic. It has been almost 2 months and still they are full of excuses. I have been a vodacom customer for more than 20 years but I feel that this is the worst service I have ever seen. I want to cancel all my contracts and those of my family.
Regards
Lindie Louw