October 2018 I applied for Vodacom Contract phone and I did receive the phones by courier then After three days I have received the phones I phoned Vodacom after sale customer care to tell them that one of the phones its faulty and Vodacom consultant told me that she will send the courier company to collect the phones back to Vodacom. Courier came after 2 days to take the phone. Vodacom Consultant advised to cancel the contract since were not going to send the exchange of new phones because there was delay to send me exchange of new phones and I agreed and contract was cancelled.
Now last year November 2020 I received a sms from Vodacom lawyer advising me that my Vodacom account is handed over to them ( lawyers) because I couldn't pay account since October 2018 and I'm listed on the Credit Bureau to the this Vodacom account.
I have done everything I could to correct this with Vodacom customer care, the last Vodacom consultant I spoke with is Philisiwe who said, she is going lodge a dispute to state that the I don't owe Vodacom any money because the phones in question were returned back to Vodacom warehouse and the Contract account was cancelled. Philisiwe gave me the reference number 1-34865826791233 to quote
5 January 2021 I phone MBD lawyers to get an update and they told me that nothing has been done by Vodacom to correct this as the account still in arrears.
Please I need your intervention on this matter because right now I can not do anything because my name is blacklisted.
Thank you