The money was debited twice - Consumer Complaint for Clicks Store - Head Office

Good day

Am writing this in dissatisfaction of your services. On the 02/08/2020 ,I purchased items at clicks Protea Glen that amounted to R467.00, however, the system at the clicks retail store debited twice because I was using my bank account. I went to clicks Protea Glen for them to rectify their mistake and also gave them my bank statement that also validates that they had debited twice. They promised to look into the matter and send me an email to let me know of the progress. I went back to the store twice To ask about the same matter and they told me that they are still rectifying the matter and they will call me. To this day, I Am still waiting for their response, It has been over a week now since the incident.

I am looking forward to an effective response.

Regards,
Lindokuhle Rajuili.


Email address: rajuilili***@gmail.com