I recently learned, to my shock, that my contracts have been upgraded and extended to 2022!!
I was under the impression that I had a month to month contract with vodacom. This is because my contracts came to an end in 2019 and when I tried to upgrade and get a new device, I was told that my financial profile was low.
This was in July 2019 when I enquired about a new device. I appreciated that i had a couple difficult months in 2018 and my credit was affected. So when my contract came to an end in 2019, I opted to stay on a month to month contract so that I can improve my credit and qualify for an upgrade and new device.
I received a call from one of your agents in February 2020 who called to tell me that you guys have noticed that I’m using more data, less sms, etc and you can probably help me save money by putting me on a better package.
Naturally I agreed...who does not appreciate saving money? But under the guise of “helping me” I HAD NO IDEA I WAS AGREEING TO ENTERING INTO A NEW 2-YEAR CONTRACT!
I believe i even mentioned to the agent how disappointed I was that after more than 12 years with vodacom, that I did not qualify for a upgrade because I had a few difficult months in 2018.
So she gave me an outline of how the new package would assist and I agreed but never knew I was locking myself into a new 2-year contract on both numbers!!
Why on earth would I agree to enter a new 2-year contract with vodacom when you are not even agreeing to give me a new device!
To prove to you how ignorant I was about this entire setup, last weekend I went to Vodacom Cresta and enquired again about how I can improve my profile and upgrade to a new device. I told the consultant that I was on a month to month contract. He said that he would log a query with the finance office and it would 1-4 hours for them to get back to me. THIS WAS TWO WEEKA AGO- I AM STILL WAITING FOR HIS CALL!!
I AM SO ANGRY ABOUT THE DUPLICITOUS AND DISHONEST nature of my interaction with your agent in February. How could she believe I would enter into a new contract after I told her of my struggles to get an upgrade and a new device?? So you think it’s fine for me to continue for 2 years without a new device!! It’s fine for you to get your monthly payment but if I don’t have a new device then that’s not your business!
You have shown me that you care for profits only and simply locking me into a new agreement, without any consideration for morals or ethics. What your agent did was completely unethical.
It is a shame that after paying you many tens of thousands of Rands over many years, my relationship with you has to end on such sour note. However, I honestly don’t think you care that much.
I have sent several emails to vad***@coactivate.co.za with of course, no response.
Can this be resolved ASAP if not sooner!!
Unauthorized upgrade to my account! - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Christoffel Myburgh on 6 July, 2020
I agree Vodacom agents just do not give the consumer time to explain what they want and they do not listen and force contracts on you after cancelling your contract they renew it.
On the 04/05/2020 I cancelled a contract and he then said he will have the reception I receive in this area checked which I then found out cannot be done so I phoned and cancelled the new one on the 6/5/2020 as I do not have the right to take out any contracts as everything is on my husbands name. Now I have seen they have not cancelled it. I am expecting HEAD OFFICE HAS SOMEONE CONTACT ME TO GET THIS COMPLAINT SORTED OUT AND CANCELLED AS THIS IS UNACCEPTABLE.
On the 04/05/2020 I cancelled a contract and he then said he will have the reception I receive in this area checked which I then found out cannot be done so I phoned and cancelled the new one on the 6/5/2020 as I do not have the right to take out any contracts as everything is on my husbands name. Now I have seen they have not cancelled it. I am expecting HEAD OFFICE HAS SOMEONE CONTACT ME TO GET THIS COMPLAINT SORTED OUT AND CANCELLED AS THIS IS UNACCEPTABLE.
Reply by Christoffel Myburgh on 6 July, 2020
I agree Vodacom agents just do not give the consumer time to explain what they want and they do not listen and force contracts on you after cancelling your contract they renew it.
On the 04/05/2020 I cancelled a contract and he then said he will have the reception I receive in this area checked which I then found out cannot be done so I phoned and cancelled the new one on the 6/5/2020 as I do not have the right to take out any contracts as everything is on my husbands name. Now I have seen they have not cancelled it. I am expecting HEAD OFFICE HAS SOMEONE CONTACT ME TO GET THIS COMPLAINT SORTED OUT AND CANCELLED AS THIS IS UNACCEPTABLE.
On the 04/05/2020 I cancelled a contract and he then said he will have the reception I receive in this area checked which I then found out cannot be done so I phoned and cancelled the new one on the 6/5/2020 as I do not have the right to take out any contracts as everything is on my husbands name. Now I have seen they have not cancelled it. I am expecting HEAD OFFICE HAS SOMEONE CONTACT ME TO GET THIS COMPLAINT SORTED OUT AND CANCELLED AS THIS IS UNACCEPTABLE.
Reply by JOSEPH on 22 September, 2020
Comment I received an unauthorized debit order on the 21/09/2020 for amount of R242. i dont have any account with vodacom nor use vodacom network. I tried getting through to customer care in order to address this as to make them aware but to no luck as i dont get through to the right person or department. I have reversed this debit which the bank will charge for it. I am not sure how do i now make sure that this never gets to my account. I DID NOT AUTHORIZE NOR GET ANY CALL FROM VODACOM FOR ANY SERVICE/CONTRACT/DEAL.
COMPLAINT #4084 - Contract Issues