Unavoidable stock on promotion - Consumer Complaint for Clicks Store - Head Office

Liz Mofokeng
Good day

Based on the current promotion brochure. I wanted to purchase the silver egg boiler and a baby and junior Epimax cream that are on the catalog. Unfortunately i have not been able to find the products at our local clicks in Meyerton Gauteng (Vaal Triangle). This was on the 4th of May while the special was already running for 2 day by then. However, i had spoken with one of the managers there and he had promised to organise the products for me as they were never received by the store.
I had left my contact details so that they can inform me about when i can get the products. I had not heard anything from then, so i had visited the store again on the 7th May and they weren't there either.

The manager was not on duty but i had left the message with one other instore manager. It is the 9th May and i had not heard anything from them and still unable to get my products.

I am based in Meyerton, i found the catalog here and i am supposed to get the products here. It is unacceptable that i as the customers, have to gp through all the hustle just to get the products. It is unreasonable to have products displayed but yet not in store. I am very unhappy and frustrated, also because this is not the first that this happens.

I need the products and i am not going to go out of town just for them as it will be extra costs to me again.
Please take care of this situation as soon as possible or I will be forced to direct the complaint to the Customer Complaint Commission.
Reply by Liz Mofokeng on 15 May, 2019
The regarding the stock issue that i had with Meyerton Clicks. The issue has been resolved. With the help of Mojaki the store manager, i got the products that i had requested and got more information about online shopping and collect.
I am a regular customer and Meyerton clicks has been very helpful with all of my visits. This was just a hick up that needed to be swallowed.

I would like to send thumbs up to Mojaki and the rest of the Clicks Meyerton team that were so helpful.
COMPLAINT #1796 - Delivery Issues
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