The direspect and hurt!! I have never had such a bad experience - Consumer Complaint for Clicks Store - Head Office

I walked into the bluehills clicks urgently needing to get a pump for my son. A lady by the name of mandisa langai think was the most rudest! I didnt have a medical aid on me however had all the details. She lied and said she cannot find the Information on the system and I could see she did cz she asked me security questions and I answered all.of them. I told her every single month I enter either a dischem or clicks and give them the information and I get help she kept asking me for unnecessary information. Right next to me there was a couple being assisted by Ndumiso they also did not have a medical aid however Ndumiso asked for the details and assisted them and they were helped and left where as I came way before them ans I needed just a pump! Not even a prescription. I then asked Ndumiso to assist after trying to get attention from Mandisa who kept ignoring me cz she moved to help.other customers that have been waiting cz she was asking me for unnecessary information. Ndumiso assists me without needing the medical aid card. I gave him the exact information I gave to mandisa and he assist me in less than 5mins. Now I have been inside clicks for more that 30 mins speaking seeking for help cz my son needs the pump I left him home very sick. I became very emotional and started crying cz I couldn't understand why she could not assist me. I asked for the manager I was hysterical and I asked the manager why could mandisa not help me ? I couldn't understand why is it that I couldn't get assisted Is it because of the way I was dressed or looked? Mandisa was not even sorry and started to lie and in saying I sore at her when she was caught out on her lies that she couldn't pick up the details. I asked for a formal apology the manager called me that same day. I requested that I need a formal apology for what I went through no customer should leave their house only to be treated in such a manner. I left clicks crying and very very hurt and heartbroken. Mandisa calls me after two days of the incident and I could hear she was not sincere at all. I told her I am not going to accept such an apology and I want clicks to give me a formal apology or else I am taking it up! She then hung up and I never heard from her again this happend on Thursday today is Tuesday. Still no word ?? I cannot allow this to happen to another customer and I will not allow this not to be handled after the way I was treated and embarrassed was disgusting. I really need this matter to be taken seriously and I want to know what actions will be taken against Mandisa because I did not deserve to be treated in that manner. I'm.still very much hurt and disgusted at the way I was treated I even told my colleagues about my experience. The manger says she even wanted to hug me cz she saw that inwas very very hurt. But because of covid she couldn't I don't even ever want to go back to that clicks !!! PLEASE KINDLY GET BACK TO ME ! I'm not happy at all