I would like to lay a complaint against a sales agent, Anthony Louw. He is currently working at Table Bay Mall ,Cape Town.
I entered into the contract in May.
Whilst consulting with the agent, I had a specific device in mind, however, was persuaded to take the device he promoted.
I was advised that I would get the Samsung airpods, I should claim via the Samsung benefits app.
I queried with Anthony on more than one occasion and he was of no assistance at all. He merely informed me that he has sent emails to Samsung.
There was not a time where he updated me or gave me any updates.
This is very poor customer service from a sales agent, whose main duty should be customer satisfaction.
I eneded up asking him in September as well, to date he has not given me any assistance.
He has not even informed me about any feedback from Samsung.
It is unacceptable that a sales person promotes something and fails to deliver.
I have attached the communication thread between myself and Anthony hereto.
I trust this would be addressed as I've been waiting since May this year already.