Application rejection - Consumer Complaint for Bradlows - Head Office



SENDER
Luvuyo Ishmael Booi
I had an account with Bradlows and I never missed any payments until I settled the account before the stated date. I paid my accounts on time, and I never had any issues with the store, but when I tried to apply for credit again I was declined due to affordability. What I don't understand I took a loan of R 150 000 after I was rejected by Bradlows in one of the well known banks and I'm paying R 5 379.00 Monthly. I wanted an item that was going to cost me less than R 120. 00 in monthly installments from Bradlows and I was told I could not afford to pay R 120.00 monthly of which that is ridiculous. I made another loan of R 61 000 and R38 000 from different credit providers on top of the first one. In total I'm paying these 3 loans R 11 520.00 monthly and I also have other accounts that I'm paying including my own personal expenditures, but Bradlows is continuing to say I cannot afford to pay very small amounts. I got promoted and my salary increased, but according to Bradlows I still cannot afford. It seems as if it doesn't matter how much I'm earning, according to Bradlows I will remain poor, as if the store has something personal with me.

What kind of credit check system is used by Bradlows that rejects it's own good customers? Why don't Bradlows look at the relationship the store had with it's customers before declining them. When I have cash I don't buy anymore from Bradlows, the reason is clear, you cannot support a store that keeps on denying you, whereas your record is clean with them.

I pay all my monthly accounts/debts. The maybe one reason why credit bureau is giving false information:

1. System may not have been updated, to show that I have settled some accounts like the Bradlows one. I also noticed that according to credit bureau I had two Jet accounts whereas I've got one. There's an MBD that is not known to me that is saying I'm paying them something around R7 000.00 a month.

Some institutions verify the information they got from credit bureaus with their potential clients, hence I am able to be cleared in most cases. The currently used credit check system is going to cost the store in future, because randomly rejecting customers irrespective of whether they are good or not for me is not the way to go. Currently the store may have customers that are qualifying for credit, but in reality they are very bad customers and they are going to bring the store all sorts of problems.

If Bradlows is feeling strongly that they don't want me as their customer there's nothing I can do, except the one that I have done now of bringing my grief forward.


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COMPLAINT #4089 - Other Issues
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