Expired super card - Consumer Complaint for Shakeys



SENDER
Luz mendoza
RECIPIENT
Shakeys
Good Day.

I would like to ask regarding this SuperCard 7777-7000-0309-6772, as per your staff this Card is Expired last Feb. 2020 but upon checking this evening the expiration of this card is April 2021 also as I remember I get this card in your branch in Bacoor Cavite this 2020 before the lockdown so why your machine said that this card is expired.
Instead of using this card, your staff offer me another card worth PHP 499 to avail the buy 1 and get 1 free..
I think you need to check this incident because this is not the correct practice.
If you need a proof I can the screen shot that card is not expired.

Hope to receive feedback as soon as possible.

Luz
Comment
COMPLAINT #7327 - Service Issues
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