Failure to send paid up letter - Consumer Complaint for Bradlows - Head Office

I settled my account in August already and was told by one of your consultants that a paid up letter will be send to me within 2 weeks from then. I still haven't received it and the amount of R1450 still appears on my account. I have been trying to sort this issue out with no success. I am highly disappointed as this issue has a negative impact on my credit score. Can you kindly update your systems and correct this issue as soon as possible. Thank you