Simswap whatsapp fraud - Consumer Complaint for Vodacom - Head Office



SENDER
Lwazi Mzuzwana
My friend was admitted in hospital and immediately their number was swaped whilst in theater and his WhatsApp changed. He sent a message requesting money from me which I gave him to withdraw at the ATM unbeknown to me that they were in hospital.

I want a refund from Vodacom how could they allow a sim to be swaped without owner approval?

Or should I take legal action if I can't be helped by Vodacom.
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COMPLAINT #13191 - Other Issues
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