Goals - Consumer Complaint for Vodacom - Head Office

I sent a goal and it has been achieved in order for me to get Vodabucks. I did not get the Vodabucks. I loaded airtime and I got the Vodabucks. I spoke to Sarah on the online chat who didn't even bother to verify me or assist me accordingly. Yet when I said I am going to report her she and ended the chat.i have worked hard and spent alot of money trying to get Vodabucks and most of them expire today so I wanted to use my Vodabucks to play so that I could win as I was only 1 pazzel piese away from wining yet vodacom has not sent it to me. So are they actually scamming us to buy airtime set goals and say you will win water ever the picture shows once it has been completed.