I am lodging my complaint against a delivery rider who attempted to deliver my parcel 28 February 2021 around noon time at Poblacion, Claveria, Misamis Oriental. I am located near Cagayan de Oro, Mindanao, Philippines.
At 10:08Am, I received a message from JTExpress informing me of the delivery of my parcel. The message contained the delivery TN, the name of the rider: Jaylord James Baja & his contact number 639971964035.
At 11:11AM, I received another message saying: This is J&T Express. You have a delivery today. This time the courier name was left blank. The cell number is +639518480989, different from what is indicated in the first message. I responded to this message telling him to text me when he is already at Claveria. Because it was Sunday, I cannot be reached thru my delivery address which is USTP Claveria. I gave him instructions how to reach my place.
When I finally contacted him thru phone, he arrogantly said that , "DILI RA BYA IMONG PARCEL AKONG I-DELIVER, MAAM." He seemed to be irked at the difficulty of understanding the instructions I gave him on my location. He seemed to be tired of his work as a delivery rider. Or is he the boss of the J&T Express Office which took charge of my parcel?
At 5:51PM, I received another message from J&T Express coming from the same number +639518480989, telling me exactly this, and I quote: "Good Day! This is J & T Express informs you that your parcel is return to sender because parcel has 2 attempts today! Maam/Sir reply until 5pm this afternoon if dayunon buh nimo ug kuha. Thank you.
For your concern please visit at our office."
This is not my first time with J&T Express delivering my parcel. But this is my first time to encounter a delivery rider just like last Sunday.
This thought has left my mind: Does J & T Express employ arrogant riders who are easily angered at finding the customers' addresses? Maybe not, because, a courier company like you tried its very best to provide the best service to its customers. Maybe, this is an isolated case?
I would appreciate reply to this complaint.
Thank you very much.