rider Gave my parcel to another person - Consumer Complaint for J&T Express Philippines

My parcel is already paid and only for pick up. rider Iano Joven gave my parcel to another person. he instructed the person- Cherokee Domingo to give me the parcel. Ms Domingo left my parcel to their company's guard house but when I went to the guard ( when I called the rider he told me what happened) the parcerl was not there. I informed the rider but he just told me to ask other guards. I ask for ms domingo's number but the rider told me to give him my fb account so that he can send me ms domingo's picture. It's a hassle for me contacting ms domingo as well as the rider. if only he just waited for me to oick it up and not give it to another person who i dont know