Incompentent Pharmaciest - Consumer Complaint for Clicks Store - Head Office

On the 30 June 2020 I went to Clicks Botshabelo Mall for my repeat medication collection. I was in the self medication queue at first till I noticed that there was a collection queue only. When I got to the pharmacist I remembered that I also had to buy texa allergy syrup, I asked her to assist me with that and she refused saying that I had to stand at the back of self medication queue and I told her that I was in that queue before and I asked her to help me because I didn't know that that I was in the right queue in the first place. She said I should stand infront of the row to be able to be next in the self medication queue and I asked if she could not speak to other pharmacist on my behalf because I was worried that people in the queue will not understand because the person I was behind is gone. She told me she won't help me. I decided to ask for her Manager. The manager was also one of the assisting pharmacist and when I got to him and tried to explain my story, he cut me off and told me that he had the whole story and the pharmacist was right and I was wrong. I tried to explain that I did not know that I had to stand in another queue and I was asking for assistance because I did not know the procedures, he refused to understand my point and told me that I was wrong and I will not tell them what to do or break their rules for me. I was so humiliated infront of all customers and I did not expect the matter to be handled that way. I thought as a manager would be interested to hear both sides of the story. Their names are Tumelo Tshabile and Motlagomang Mashaba.