Yesterday I was in Clicks in Menlyn Main Pretoria Gauteng, I went to return a damaged toaster that I had purchased on the 05-06-2020. First time I went to the store I asked a Mrs A if its allowed that I may return a toaster without the box she replied …. YES. My response to het was that I will come back later with the toaster, I went back after work only to get the worse service. I was than told by another lady Mrs B that she will not be able to assist because I DON’T HAVE A BOX.
I was told that should I want a new toaster I must take the same toaster without the BOX. I ended up telling them I will logo a complaint about this because I can’t be forced to keep a damaged item because I don’t have a BOX….as I walked out the store, I was called back by Mrs A that she spoke to the manager that they will assist me. I need yup getting a new toasted even paid an additional R100.00 to get the one that I preferred. Mr B still gave me attitude stated that I must keep the BOXES OF EVERYTHING I BROUGHT IN CLICKS if I want to return or exchange the items. This was really bad service and I will not recommendation anyone to use that specific Clicks again