Retirement funds - Consumer Complaint for PEP STORES

Hi am Makhado Mikateko Innocentia i was a dynamo at pep since 11 may 2016,I resigned August and had sent my documentation to Nadine naidoo on the 20th August and then made a follow up with her before month end she rd she got my documentation and will foward it to the right department and I will get my payments within 14 weeks,I called her again next month to make sure that everything is in order and she told me i should wait for 14 weeks again and I did wait until the 30th of November i called her and she told me that she can't assist me she is busy with the dynamo who are suppose to receive their bonuses she will make a follow up during the week I should call her again next week monday. I didn't call her during the week as instructed i called on the 7th December and she was nowhere to be found her phone kept on ringing without being answered until I spoke to someone who told me she is not in the office and why do I need her ,I told her my story and she said let me reffer you to peoples support group and she referred me to Leeann i told Leeann my story and she told me that she never received my documentation from August, and to my surprise Nadine told me she forwarded my documentation and i have been following up with her and she told me nothing, I forwarded my documentation to Leeann on the 7th and on the 8th i got an email that i fled in the wrong sanlam documentation, which would have been rectified if Nadine had gone through my documentation once she received them,Leeann sent me a new form to fill in and told me that she will ask for Immediate payment which is gonna take 10 working days,my concern is that my payments have been delayed because of someone who neglected their job who didnt value me because am no longer part of the PEP family, its gonna take me approximately 4 months for me to receive my money which Pep policy claims that it takes 14 weeks or 3 months,how do I now see PEP family??After the mistreatment i have received??How do you explain the neglection i have gone through??I do have the evidence of the emails but am failing to upload them