I would like to express my dissatisfaction dealing with the CTM Northriding i have never felt so despondent as a customer and frustrated dealing with CTM i bought all my material from the Northriding ctm and spent close to 30k to redo my bathroom i thought this will be a smooth process once i receive all my material on delivery !
1st issue - the wrong moonglow mirror was sent in my order after i asked the sales agent Mohale will you remember my order he said don't worry sir i remember your entire order while i was in the store !
Then the toilet seat had no *****s in the box ! I had to constantly call ctm northriding to help me it was as if no one really wanted to assist me it took more than 4 days to get help with the crews for the toilet seat eventually Mohale called me and said he will send a driver out with the *****s to fastened the toiled i recieved the *****s just to find out the *****s i was sent was *****s to fastened the toilet and not to fasten a seat this was disheartening had to call back asked for Mohale constantly he is busy and refused to take the call until the call was taken by a gentleman called Tsolani who was kind to help me and brought the correct *****s to fastened the seat. The final blow we hung the moon glow mirror just to find out it has a defect the lighting strip on the one side is extremely skew this was a frustrating period for me as a CTM customer and i really planned on doing my 2nd bathroom with ctm but with such poor service not checking stock before sending it out and sending defect products i would rather not attempt going with ctm ever again. Once you pay your money and there is issues its as if u dealing with a brick wall ! There is no Joy dealing with ctm