Purchased finished items - Consumer Complaint for Bradlows - Head Office



SENDER
Malebana Nelson Makgamatha
I have purchased two beds from bradlows festival mall on the 07/01/2021. I was not told that the stock I was purchasing is finished and they proceeded with the purchase and confirmed the date of delivery(12/01/2021). On the 14/01/2021 I called to enquire about my deliver, the sales person then explained that they stock was finished and they don't know when they are going to have the stock because there are still more people who purchased before me and they will be first on the list to receive their stock but I can expect the following week. On the 19/01/2021 I went to the store to enquire again and I was told the stock will arrive at the warehouse either on the 21/01/2021 or 26/01/2021. On the 21st they called me to tell me the stock has arrived but they will call again the next day to confirm the delivery. On the 22 the called and confirmed my stock will be delivered on the 25 which is today. The delivery guy called me to say they are delivering one bed to me. I called bradlows Festival mall to find out why one deliver the manager of the store insisted that she told me that there will be 2 deliveries first deliver today and they are still going to wait for the other stock to arrive at the warehouse and set another date fore delivery. I feel Bradlows Festival mall have a very poor and disgusting service and they don't take customers serious and they just don't care. Everyday when I enquire there is a new story I never heard before.
Delivery Issues Photo

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COMPLAINT #11275 - Delivery Issues
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