Prejudice Pharmacist - Consumer Complaint for Clicks Store - Head Office

I went to clicks maponya printed out a receipt at 15:00, I was advised that my script was not yet loaded by fourways mall. The script was sent to maponya mall at 15:37. The script was received at 15:37 and one of the pharmacists printed the script and handed it to a colleague who was at the time busy, I asked why could she not help me as the initial pharmacist was busy and she refused saying Kabelo will help me and I should wait for her until she is free. That pharmacist than proceeded to help other clients who came in after me. Kindly see attachment for when payment was made which was now 16:11 after the service at the pharmacy. What is the point of the numbering system if it will not be used. I reported the matter to the manager as I had been waiting for over an hour and was advised that the pharmacist in question was a trainee. I than asked how is it she came help other clients but not me? The manager advise that the best she can do is have the pharmacist/trainee apologize. Kindly investigate the matter as this is not the first incident I have experienced at clicks maponya mall. The service at maponya mall clicks given to black people by black people is questionable and needs to be looked into.