The screen had lines and I tried to take it to Vodacom shop as they would have been able to see the problem.i was then told to call platinum care who told me to send pic of the screen before I send it they then said they will take it in.they them sent a picture of the laptop saying it was cracked.they then said I cracked it after the technician was working on it.my question is why ask the customer to send proof by picture showing the screen with no crack and just the black mark and lines and then when platinum warrantee receives it there is now a big crack on the screen.if you guys took the computer in your own Vodacom repair shop you would have been able to repair it.i now as a customer must pay for something I took for fixing as the technician cracked the screen and is now blaming the customer thinking that I don't have a leg to stand on.i have proof sent to them of the screen before sending it to them as that's what they wanted to ensure that there is no other damage to the screen.it now has a cracked screen in their care.