Manger is NOT WELL Equipped/ trained regarding terms and condition. - Consumer Complaint for PEP STORES

We bought a phone that was faulty yesterday and returned it today for a refund or exchange. The manger firstly didn’t know the rules and regulation of exchange, that are written on the till slip. When confronted regarding the issue she just rudely turned around and went in the office directed us to call customer care. we requested an apology for her action and nothing was done. Please reply to mail mail.