Not repairing broken lines it’s been a week already - Consumer Complaint for Converge ICT Solutions Inc.

Our converge connection was broken. We called several times and went to Noveleta branch but they only gave us ticket number. I gave them a call several time to fix it because this is urgent. The internet connection is used for online classes and the students are getting depressed because they were not able to take the exam because there were no connection at all. We called the technical support but they just said sorry the repair team does not have a schedule for the onsite visit. it’s been a week already.