REF #17930184
Y
Yenziwe Scott
to Service, OMNI
2 minutes agoDetails
Good day
I hope this email reaches you well.
I have an issue since the 20/10/2020,where by I made a purchase on the clicks website as a guest user ,however the customer care line states that they are unable to pick up my payment.I sent them a bank statement reflecting when the amount was taken out.
I went into the clicks Pinecrest branch they contacted the customer service line on the 8/01/2021,and the gentleman I spoke to stated that they were able to pick up the email I sent to om***@clicks.co.za with my bank statement and they would have to refer it back to the onlines department and they would get back to me on the next 3-5 working days ,however no communication has been made .The reference number for the missing payment that was provided to me was #REF 17930184.
Please provide feedback because I will not let this go .