Hi,I called the Makro Pe branch on the 28/09/2020 to report problems with my Big screen tv and was told that I must bring it in to the store but advised them that I'm in East London.TV is still under warranty. They advised me that there are no technicians that will come out to repair it, I then phoned the customer care on the 28/09/2020 to report it! Job no 1053705 was given to me! Few days went by but no response from any-one so I decided to call them back but to my surprise I was told no-one booked anything in despite me giving them the job no that they gave me
Called the Pe Branch again to help but told me the same thing and that I must pay courier charges to bring my TV in...Does the branches don't know how to do their work....Customer care says some-one is coming out but branch says no-one will come out...Guy clearly told me that customer care don't know how to do their job. So I'm in the centre like a clown
I then was told to phone Sinotec( Got another JOB NO 523724)I made about 16 calls to sort this mess out...Then I get told to call Master Care to find out what's going on. Shockingly they told me nothing was booked in, This was now 6 days after initial call to book in. Called Pe branch again to help!!!Still awaiting store managers call
Is this the service we get as a customer ???
Shocking and pathetic!!! I assumed Makro had better customer services than any other store but I guess I was wrong! phoned the call centre on Saturday morning to speak to a manager and spoke to Kathelgo, was told Busisiwe was on another call and will call back ...
May be she's still busy on that call because no response from her! Guys is this how you treat your customers after they purchase your products????
Then your service provider pitches up after all those calls and shockingly comes with an open bakkie to collect my Tv (58 inch Sinotec) in the Rain
Guys this is shocking and disappointing from a Big Company like MAKRO....
LOADING MY BIG SCREEN TV WHICH COSTS R9999 IN AN OPEN BAKKIE WHICH I THINK WAS HIRED JUST TO COLLECT MY TV
HOW CAN YOU'RLL LOAD IN THE RAIN ????
PLEASE WILL SOME-ONE CALL ME BACK AS I AM SICK AND TIRED OF PHONING AND HOLDING ON FOREVER (17 calls still no tv)
FROM A DISAPPOINTED AND FUSTRATED CUSTOMER!!!
Lies and more Lies......
Lost all faith in Makro
Still without a tv after 13 days....