Samsung A3 Core Black IMei:352950521262261
I purchased abovementioned handset at Ackermans Cape Gate on 26 September 2020 and nine afterwards it failed to switch on, then i booked it in at Ackermans Cape Gate for repair.
As it is still a new handset but as policy says within seven return policy kicks in, i accepted it passed the seven day mark thus needed repair. I called the shop on numerous times to give me the repair shop number so I can ask for a speedy repair if possible because I am a health care worker and in need of a phone for communication purposes when on call in theatre, and don'thave a back up fone besides my husbands cellular. The shop is inable to provide correct job card number of repair and gives only this number 0209881009ba29 which is not the correct job card number as per vodacom customer care.
I persuaded the shop to give the direct number for repairs 021 510 7622. I spoke to a lady on Wednesday 28 October who informed my device has been Software updated and wrongly dispatched to Ceres on the 14th October and arrived there the 15th, and she put me through to another department to speak to Unathi. To my dismay i am baffled with this finding, how Cape Gate and Ceres could be mixed up two weeks later I still dont have my cellular phone. Unathi just said she will take it on with the receiving store and that Ram will fetch but could not give me proper justification, and has not called back with any feedback
If not for my persistence i would still be in the dark, I think it is unjustly and have been put through hell of inconvenience.
It would be fair for some kind of compensation for all the effort and inconvenience for a nine day old cellphone. I dont even think I want the same phone after it failed.
I an awaiting your feedback.
Regards
M. Swartz