I am complaining about the incompetency of your customer service staff in their knowledge of your processes, specifically the list of requirements for change of ownership.
I had requested for the said service, and have complied with the requirements but those 2 times, I was given an incomplete set of requirements. Today I received another email, stating that my submissions were incomplete and was sent another to fill out. This will be our 3rd submission.
This is an inconvenience because the person I am transferring this account to cannot claim reimbursement from his company for his payments because it has still not been transferred to his name, and because I have spent so many hours calling your hotline, accomplishing your requirements, writing follow up emails, and now this letter of complaint.
I hope to get at least an acknowledgement and explanation for this.