No SOA - Consumer Complaint for Converge ICT Solutions Inc.

I have been trying to create an acct using the app but apparently, it says to call for tech support. I tried checking mg SOA via the website and it says SOA not available. How would I know how much to pay and the due date if I have never been sent an SOA ever since? It could be helpful if Converge could automatically send SMS or email at least a week before due date. It seems the system is just too slow to generate information.