Good Day
Today the 08th October 2020 Mrs Loots and her daughter Mrs Dutton visited PEP Store Witfield at 13:35 and the following Incident happened in the store”
1.Mrs Dutton went to PEP Witfield to search of a specific pare of slippers.
2.Mrs Loots went to SPAR to draw money.
3.After SPAR Mrs Loots noticed that Mrs Dutton was not back at the Vehicle and went to PEP to look for her.
4.Mrs Loots went to PEP and new that Mrs Dutton was at the slippers stall. I went to the back of the shop and find a male in a very serious conversation with one of PEP ‘s staff members at the shoe department. I called my daughter’s name and she replied at the back of the shoe stand.
5.We went to the till and my daughter stopped at the creams because she always buy the small Ingrams Camphor Cream. Then we noticed this male following us. We then ignored it and join the queue. The male was then somewhere in the store.
6.We were queuing on the social distance stripes.
7.The next minute the male was right next to my back. I request him to please keep social distance. He then made very bad remarks and the staff and supervisor were behind the safety bars.
8.The cashier called and it was our turn. The male went with us climbing nearly on my back. I request him to please keep social distance. He then verbally abuse me. We tried to ignore him. But he got worst
9.The cashier requested the male to social distance and he immediately started swearing and shouting and requested to see the manager
10.The cashier rang up my daughters items to pay. With this male still on our backs and shouting.
11.As soon as my daughter wanted to pay with the debit card he was in between us I requested him please to stand back and keep social distance.
12.I enquire from the manager twice do they have security and that she need to call them. She never called any security.
13.My daughter then waited to pay because this man was on to our backs. My personal feeling was that he wanted to rob us. Both were very scared and careful and aware of this man.
14.He got furious because we did not give him a gab to either see her card pin or give him a chance to rob us. He had some items and threw it through the safety bars to the clerks and pushed over the stand and walked out swearing and screaming that we are racists. At the door his friend was waiting and also screaming.
15.I am writing this note to you to bring under your attention that the PEP Witfield was my favourite shop since they opened many years ago. I was one of their favourite customers and had such a nice relationship with the ex sales ladies, who all left. They were always prepared to phoned and enquire if I could not find something but the current staff are not at all friendly or helpful. And after today I realise under how much pressure they are working. It was very scary and they need to work under the most nervous wrecking circumstances and it seems as if they do not have any SECURITY SERVICES.
16.We were very traumatised and both of us realized today that we can actually not visit PEP Witfield any more for there is no security or safety for the clients when certain clients get out of hand. This is very sad and heart sore for I live one block from PEP and now for one item I need to drive to the East Rand Mall because there seems to be no Security and the Service Level of the staff is very bad especially the Store Manager at no avail she tried to get this man out of the store and to try and save guard her clients through calling Security to remove the client.
17.My suggestion to Head Office of PEP are to upgrade your security and safety of clients at this specific store.
18.I really have sympathy with the staff of PEP Witfield
Regards
MRS MARIA M LOOTS
0824018170