Cancelled Delivery/Unrefunded/Horrible Customer Service - Consumer Complaint for FoodPanda - Head Office

Marian Joi F. Fabro
I have been ordering almost everyday from FoodPanda and this is the first time that my order was cancelled because I was unreachable. I've reached out to customer service about this but I was declined a refund with their argument that I was unreachable.
1. I haven't received any texts or calls from the delivery person and he wasn't responding to my online messages in FoodPanda.
2. I've re-ordered the same few minutes after and this was successfully delivered to me.
3. The customer service didn't even tried to comprehend what's really going on and just sent me a script.
4. I have very clear instructions online on how to have the food delivered to my house (as the previous orders were successfully delivered)so I'm not sure why this specific order wasn't delivered.
Service Issues Photo

COMPLAINT #13878 - Service Issues
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