LBC money send remittance - Consumer Complaint for LBC - Head Office

Yesterday morning I went to LBC MC Arthur highway Balibago Angeles City. To send Palawan remittance to my friend. The duty staff name was Mark Anthony Pangilinan. I have three kinds of transactions. After I paid all the payments I headed home and text my friend the secret number that she can claim the money to any branch of Palawan. Later that she text me that she can't get the money because it's not in her name.Then I checked my receipts to my dismay It's a big mistake I'm the sender and I'm the receiver too. I immediately went back to the LBC courier service to Mr. Mark Anthony Pangilinan to check and change the name of the receiver he apologized assure me that he will correct it and everything will be alright. He even give me his cell number. The next day Tuesday that's today April 28 morning I received a text from my friend that she went back to Palawan to claim it but she was told to proceed to LBC to verify the sender and who's the receiver.My friend went to the LBC and talked to Mr. Mark Anthony and she was told there that the money was already claimed. My friend was totally pissed because she didn't received the money.My friend went home and text me that LBC was denying all about the money she supposedly to claim. I was worried and I need explanation I called up Mr.Mark Anthony to know what's going on and who claimed the money that supposedly to be claim under the name of myfriend.I went to LBC to track down and investigate my money to be send to my friend.

As I talked to Mr Mark Anthony Pangilinan he said my friend Ms. Pelaez came to claim the money but they couldn't release it to her because in their computer system it was already released from the Palawan. MS. Pelaez explained that shes been to Palawan but they did not give the money to her. Because it's not in her name as a receiver.

My question was how come it was in LBC computer system already released but yet no claimant??

Mr. Mark Anthony Pangilinan assured me that he corrected and changed the name of the receiver I paid 195pesos for the fee.I demand for the refund of paying such fee and taking all the hassle of claiming my own money. I'm the sender and I'm also the receiver.
You check the attached evidences receipts from LBC and the Palawan please.

Take note of this case seriously.If I did not trace and investigate my money order maybe my 10,000 already disappeared for nothing.

Maribel Kassin
09982856220