My celnr I have a query on is 0823746604. The contract that was agreed upon on 2021-01-21. The lady phoned from the Vodacom office at about 16:00. she said I will receive 75minutes talktime, 500meg data and 75 minutes sms's for R159 on a XS top-up contract.
On 2021-01-28 I phoned Vodacom again on 08217844 whereby she shared that the lady who processed my contracts was incorrect and I will only receive 50 minutes talktime, 350meg data and 50 sms's. The lady just said they are sorry for that information that was wrong, I can either cancel this contract or except the current contract.
It is totally different from what was agreed upon via telephone and what the actual minutes, data and sms's are.
I have been with Vodacom for more than 20 years and I think this is unacceptable. I am still trying to get information regarding the different amounts on my invoices as well, that differ from the R159 and R199 data contact.
Contract initially agreed upon is totally different than the talktime, data and sms's that I have re - Consumer Complaint for Vodacom - Head Office
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Vodacom - Head OfficeContract initially agreed upon is totally different than the talktime, data and sms's that I have re
Comment COMPLAINT #11837 - Contract Issues