Contract initially agreed upon is totally different than the talktime, data and sms's that I have re - Consumer Complaint for Vodacom - Head Office



SENDER
Marina Esterhuyse
My celnr I have a query on is 0823746604. The contract that was agreed upon on 2021-01-21. The lady phoned from the Vodacom office at about 16:00. she said I will receive 75minutes talktime, 500meg data and 75 minutes sms's for R159 on a XS top-up contract.

On 2021-01-28 I phoned Vodacom again on 08217844 whereby she shared that the lady who processed my contracts was incorrect and I will only receive 50 minutes talktime, 350meg data and 50 sms's. The lady just said they are sorry for that information that was wrong, I can either cancel this contract or except the current contract.

It is totally different from what was agreed upon via telephone and what the actual minutes, data and sms's are.

I have been with Vodacom for more than 20 years and I think this is unacceptable. I am still trying to get information regarding the different amounts on my invoices as well, that differ from the R159 and R199 data contact.
Comment
COMPLAINT #11837 - Contract Issues
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