Debited Payment but not appearing on their terminal - Consumer Complaint for Puregold - Head Office

The in charge person want me to tell my bank to reverse my payment and they will swipe again because it does not appear on their batch print “daw” its been almost an hour now. . I called my bank and they told me that it was already debited. I have my 1 yr old baby and 7 yrs old waiting at the car this really pissed me off. You should train you staff what to do during this time. And you should not using defective terminals at your branches this really cause delays and inconvenience to you costumers- puregold ligaya branch