Proper communication - Consumer Complaint for Puregold - Head Office

Just now, one of our relative who lives at Oriental Mindoro do not have enough funds to support the lockdown so what we decided is to let my sister-in-law do some groceries at Puregold, Roxas Oriental Mindoro unfortunately the Manager on Duty refused to have a conversation with us. In times like this we need to cooperate with each other and since other staffs cannot decide on our situation we are asking to talk with Mr. Fulgencio Santos (Manager On Duty) but we are declined.. Just so the staffs and manager from that branch knows, we are in a difficult situation due to Covid 19, our relatives are starving and now we are running out of ways to help them just because of an ID to process their Gcash payment for their groceries.. We should've resolve this if the manager is just willing to communicate and cooperate.. Your management should have dicretions in times like this.. There is no such thing that the manager will refuse to talk with us, they left us empty handed on this..