No Internet Connection - Consumer Complaint for Converge ICT Solutions Inc.

Its been 2 months since we lost our connection with Converge ICT, our monthly payment is updated but this provider does not update thier online billing system which is stupid we have proof that we are paying monthly without fail but after they having issue with thier system it shows that we have a balance. We try to call thier costomer service but they just keep giving us a ticket number which is useless it seems that there are things going on also with thier employee. One of the agent idont know if its an agent or what but he is working with converge he contacted me and ask me if I can pay just to fix the net which is weird supposed to be its thier job but im already despirate because im working from home and internet connection really important to me and also for my doughter's online class so i pay the agent just to have the connection but after that they have this update thing which cause another issue with thier system and now i dont have connection again. Please help us with this concern it's been 2 months since i have this problem and take note i am not just the only one who has the same issue, I've been reading all the complaint on social media but no one is taking actions and that is why they keep on doing that. Many consumer is suffering internet connection is realy important specially this pandemic may of their subscribers rely on the internet to continue thier job and learnings. I hope someone will read this issue. Please!