Food Delivery failure - Consumer Complaint for Food Panda Philippines

I order food from mcdonalds through food panda app. The order number is s7ru-m8c dated april 10. I have specified instructions to contact the number i have given to them once they are near as i am ordering from singapore frommy family. No call or text has been done or sent. Then as i check the app, the order has been cancelled and not offering any refund.