Unacceptable behavior of store manager - Consumer Complaint for Clicks Store - Head Office

Good day. I was in the que at the clicks in the Shallcross Ridge mall this morning. There was 1 teller and the que extended to approximately 25 shoppers waiting to pay for their items. The manager, named Dilon, sat on his chair in his office while the shoppers were becoming visibly irritated. And justly so. Eventually a shopper yelled at the cashier who was servicing people not following the que. Another gentleman in the que requested for the manager to do something about the poor service. The manager announced for cashiers to return to their till points. 5 minutes passed by and still 1 cashier attending to the same person who was not in the que. The gentleman thereafter asked the manager how he planned to solve this issue as the que was exceedingly long and many shoppers left their supplies and left the store without buying. I watched this entire episode unfold. The gentleman had a right to request the manager to get the cashiers to their till points asap. But what saddened me was the unacceptable way the manager behaved. He was rude and was becoming very aggressive too. He told the gentleman to not tell him how to do his job as he is the manager. The gentleman was calm and polite. Whilst the manager continued to raise his voice... This time at all shoppers in the que, Many dropped their supplies and left the store. Human relations is extremely important especially when working with people. This manager needs some serious training as I will definitely not return to a store where the manager behaves in such an uncouth way. Unfortunately I was so horrified at the rude behavior of the manager I did not record his rant neither did I make a video. I left my trolley full of stuff stood aside and watched disgusted at this manager named Dilon.