Morning
I have ordered a keyboard combo valkano online and another keybord and mouse.
The valkano combo mouse worked for a week. I phoned Makro Alberton and asked them if i can return this to the store and replace, the answer was NO for I purchased this online.
Tried to phone the call centre couple of times, they just dont answer.
I started emailing and eventually the collected the Valkano Combo - keyboard and mouse from my work
Norman Dilley at last responded back they will collect this on the 24th of February - which they did.
On the 25th of Trevor Rebello i received and email a new collection will be send to supplier.
on the 9 March received an email that your replacement will be dispatched tomorrow - know
the 12th of March
i have been in isolation and now back and on the 19th of March i send another email that i need my replacement or a refund.
NO ONE HAS COME BACK TO ME, TODAY IS THE 25TH OF MARCH AND BATTLE SINCE THE SECOND WEEK OF JANUARY TO REPORT WITH THE CALL CENTRE - THEY DONT ANSWER PHONES.
I HAVE TRIED THE MAKRO ALBERTON - THEY CANT HELP ME AND THEY HAVE ESCALATED ALSO THE QUERY TO ONLINE PURCHASES.
I SEND EMAILS ON EMAILS AND ALL I GET IS PROMISES.
I HAVE PAID FOR THIS AND GOT NOTHING.
I NEED A REFUND ON MY PURCHASE FOR TODAY IS THE 25TH OF MARCH 2021 AND I THINK SOME ONE ELSE CAN GIVE ME BETTER SERVICE AND REPLACEMENT.
PLEASE CONTACT ME ON 0745883110 AND REFUND ME
MARLENE