No acknowledgment and ignorance - Consumer Complaint for Vodacom - Head Office

My husband handed his phone in for screen repairs more than a week ago. We received no sms of the excess payment that is required before repairs can begin.I walked into Vodacom Middelburg Mall to ask where we need to do the payment so that the phone can be repaired. Somebody phoned us and said all info regarding payment is on the sms which we have not received yet. I asked who can help me and a lady pointed to another lady and said she is the technician I should speak to her. I walked up to Melo and she just ignored me. There was a man standing next to her and I asked if he is the technician. He said no and pointed a vinger to the lady right next to him. She still ignored me not looking up. I started to tap with my nails on her counter for about a minute and she still did not acknowledge that i was there. I then asked somebody else what i have to do to get this lady to acknowledge that I was there. I said she was very rude and it is poor customer service on which she jumped up yell that she did not see me and went into the back office. It was clearly a lie because a spoke to the guy next to her and tapped my nails to try and get her attention. Melo is her name. This is the 4th time we received bad service from VC. This is for my husband's phone.