Incomplete order at fishaways mall of the south - Consumer Complaint for Fishaways



SENDER
Martha
RECIPIENT
Fishaways
on the 7th of January 2021, i purchase a meal from fishaway,i wanted to buy the double for 2 that costs R99 but because they could not swap rice for chips i went with a similar meal that had chips in and it was for R119.90 if i remember correctly the code was F10, i was supposed to get, 2 hake, 2salad, 2chips,2 rice, and calamari strips.

The main reason for that purchase was to get chips in the meal, to my disappointment when i got home, there were no chips, instead it was a mix masala of calamari and the fish covered in rice, not only was the packaging horrible and disgusting, but there was no chips in the box.
i googled the number to try inform them of the mistake, but the number just rang.

i had to go out to the nearest shop to get the chips we wanted because it cost me less to buy nearby than to drive all the way back to mall of the south, petrol, parking ticket and my time for chips.

however i am disappointed about the service and the additional money i paid to fishaways for something i did not get.

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COMPLAINT #10766 - Other Issues
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