Awaiting refunds - Consumer Complaint for Vodacom - Head Office

I have canceled my contract but money was still deducted from my account for February. I have contacted Vodacom numerous times discussing this matter with them but with no solution. I was given a supervisor (Ishmael) contact details after insisting on speaking to a supervisor. I was informed by Ismael that it would be done in 3 weeks time. I waited for that time but received nothing. I was informed via email that it would take 5 working days. I have waited but again received nothing. I again messaged Ishmael regarding this and was informed the money is in my Vodacom account and will be transfered to my bank account in 7 working days. I did not give permission for the money to be transferred to my Vodacom account but requested it to be paid into my bank account. Why is this so complicated and why are you purposefully delaying to repay my claim??????