I don't know where to start. Maybe I should ask if loyalty means anything these days. I received notification that my contract is due upgrade on 1st January 2021. After following the relevant processes, I was informed that I can't get an upgrade. Even though I have furnished them the documentation regarding their reasoning they still do not seem to see my point. I have been a Vodacom customer for 20+ years and have had the same number I am currently using for 20 years now. I wanted to upgrade my contract to a new device with the same billing package as I currently have and it would have cost me the same amount each month on my contract. After speaking to various people in various departments no one can seem to help me beyond a certain point. They have also confirmed my account to be in goodstanding and that there are no money owing, in fact, I have credit on my account due to me paying more than is due each month. The saddening part about all this is that this means absolutely nothing to Vodacom. As it now stands I am extremely and utterly disappointed in how this has been dealt with and more so for the fact that after all this time and refusing so many other service providers in favour of Vodacom, they have done this. I am at the point of cancelling all services with them and considering the others now as clearly loyalty to them has no value. It amazes me how quick they want to offer this service and that service but when it comes down to it, its like a big F YOU. To me this is unacceptable as my loyalty them means nothing. I had my number moved from prepaid to contract when i considered this a couple of years ago. So now I'm thinking of getting myself relieved from Vodacom with my number and moving on and then taking this even further as clearly, whether you are in good standing or not, or even considering a change in service with them, you'll need to be 200% sure that all your sucks are in a row. I have proof of all my payments to Vodacom as well as all my statements and I have paid more than due each month, before the date due each month and still cant get something as simple as replacing my current contract with a new 1 of the same value.
As I said to the people on the telephone, this is unacceptable and completely ridiculous. Then why grant 1 thing the 1 day and make a complete 180 the next time round. Also, why then state the client is due upgrade if you know good and well this shit will happen.
*Due to the nature of my complaint, all documentation as stated above will be made available upon request