Unclaimed educational plan - Consumer Complaint for Eternal Plans Incorporated - Head Office

Good day, I'm Mary Grace Galvan, an educatinal plan holder with contract no. 13-039375 for my beneficiary daughter Shaila Mae Galvan, I was trying to call for a follow up in the educational plan claims in the Baliug and Head office but both are unresponsive. The educational plan or benefit of my daughter is 2 years delayed already, the last check we had received was last February of 2019. In total we still have four claims wherein at this time it should be settled already. Even before the pandemic started nagfollow up na po kami ng delays regarding sa claims ng educational plan ng anak ko. I hope this complain of ours we'll be notice and I am hoping for your quick response and action. Thank you.