LBC ROBINSON LIPA CITY - Consumer Complaint for LBC - Head Office

I would like to make a complaint about my transaction in the LBC-Robinson Lipa branch. August 27 I went to LBC and inform the teller that I want to send 2 employee ID to MACAU and he asked me which country because he cannot find Macau in his system so I told him that Macau is part of China and I have written the complete address which indicates Macau, China. I've patiently waited for him for about 20 minutes because he said his a newbie and not familiar with the international transactions. He kept asking his colleague beside him and his manager whos on a meal break. he also has an issue with my recepient because he mentioned that ELAINE CHAN has the same name in their system with a record. All those things were fine for me but in the end, he told me that he can only encode PORTUGAL so he can input MACAU in the address and I told him I don't have any idea about your system just make sure it will be sent to MACAU CHINA OK? he says sure, and his colleague beside him knows the VENETIAN MACAU that's why even I saw in receipt Portugal I did not worry because I've written the full correct address. So when I got home my husband asked me why I paid 2390 pesos for the shipping fee, I told him it's international that's why it is expensive but he is not convinced so he checks in LBC website if the amount is correct and it turns out that I should pay 840 pesos only. And my husband found out that the 2390 pesos fee is for Portugal in Europe not in Macau. So the next day I went back to LBC-Robinson LIpa and told his manager what happened, his manager apologized which is good and she mentioned she has already emailed the issue and I just need to wait till Monday (August 31) for the parcel to be returned and void the transaction so they can give me back the excess payment. And guess what happened on August 31? the manager just sends me a message saying my parcel is not yet returned because it has been forward to DHL even they already request to HOLD and RETURN my parcel. It is September 3 today and I have not received any update about my issue, I will go back to LBC-Robinson Lipa again to check what happens. Please do something with my complaint, they give me so much trouble and delay already. Please update me with my complaint, 09636426575 and check the attached photo for your reference, YOU MUST DO SOMETHING BECAUSE I AM REALLY PISSED OFF