I feel ripped off - Consumer Complaint for DHL Harare



SENDER
Matema Masemola
RECIPIENT
DHL Harare
I had a calculator courier from SA to Harare. (Two or three weeks back)

From the SA side, I paid about R400, no one told me about clearance fees. Upon arrival for clearance I was told to now pay 5000 ZWL, this amount is worth more than the calculator itself!!

On top of that, I’m told that an additional 500 ZWL will be charged PER DAY if I don’t pay immediately !

Why was this information not disclosed beforehand?

Also it’s been almost three weeks now! I was told the parcel would take 2 working days!I haven’t received it yet!

This is false representation! Failure to disclose these extra charges is broad daylight robbery!
Comment
COMPLAINT #7716 - Billing or Collection Issues
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